COVID-19: Peer Support and Crisis Communication Strategies to Promote Institutional Resilience

Albert W Wu; Cheryl Connors; George S Everly Jr

doi:10.7326/M20-1236

COVID-19: Peer Support and Crisis Communication Strategies to Promote Institutional Resilience

Ann Intern Med. 2020 Jun 16;172(12):822-823. doi: 10.7326/M20-1236. Epub 2020 Apr 6.

Authors

Albert W Wu¹, Cheryl Connors², George S Everly Jr¹

Affiliations

¹ Johns Hopkins University Bloomberg School of Public Health, Johns Hopkins School of Medicine, Baltimore, Maryland (A.W.W., G.S.E.).
² Johns Hopkins Medicine and Armstrong Institute for Patient Safety and Quality, Baltimore, Maryland (C.C.).

Abstract

Caring for patients with the novel coronavirus infection is placing great stress on health care systems and health care workers. On the basis of their experiences responding to other pandemics, the authors summarize lessons learned and offer some best practices for facilitating organizational resilience and supporting health care workers during the COVID-19 pandemic.

Keywords: Anxiety; COVID-19; Communication in health care; Emotions; Fear; Health care providers; Health promotion; Infectious diseases; Patients; Psychiatry and mental health.

Publication types

Editorial

MeSH terms

COVID-19
COVID-19 Drug Treatment
Clinical Decision-Making
Communication*
Coronavirus Infections / drug therapy
Coronavirus Infections / epidemiology*
Coronavirus Infections / therapy*
Health Facility Administration*
Health Personnel / psychology*
Humans
Pandemics
Peer Group*
Physicians / psychology
Pneumonia, Viral / epidemiology*
Pneumonia, Viral / therapy*
Social Support*
Stress, Psychological*
United States / epidemiology