[How do people in Germany seek health information? Insights from the first wave of HINTS Germany]

Bundesgesundheitsblatt Gesundheitsforschung Gesundheitsschutz. 2020 Sep;63(9):1151-1160. doi: 10.1007/s00103-020-03192-x.
[Article in German]

Abstract

Background: Dynamic developments in the healthcare system are associated with a more active and more participatory patient role, in which patients make informed decisions and help shape their care. This points to the increasing role of health information and health information seeking behaviors. But to date, the health information seeking behavior of people in Germany hasn't been subject to systematic survey research. The German Health Information National Trends Survey (HINTS Germany) closes this gap.

Methods: HINTS Germany was fielded as a telephone survey with a sample of N = 2902 people. The questionnaire covers various aspects of the search for and use of health information, healthcare, health status, and health-related behaviors.

Results: First results show regional and gender differences in health information seeking. One in four respondents reports problems concerning the process of health information seeking. The most used health information sources are doctors and other health professionals as well as the Internet, whereby respondents trust health information from doctors by far the most.

Discussion: The rather rare use of the Internet as the primary source corresponds to the lower level of trust that the respondents place in the Internet as a source of health information, which is also known from other studies. However, this should not hide the fact that the Internet can be of great importance as a supplementary source, i.e., used in combination with other information, for example after a doctor's visit. HINTS Germany provides a data basis representative of the adult population in Germany, with which the importance of health information seeking for health-related attitudes and behaviors can be analyzed in a differentiated manner.

Keywords: Health inequality; Health information seeking; Information sources; Survey; Target group analysis.

MeSH terms

  • Adult
  • Germany
  • Humans
  • Information Seeking Behavior*
  • Internet
  • Sex Factors
  • Surveys and Questionnaires
  • Trust*