Appointment breaking: causes and solutions

J Health Care Mark. 1992 Dec;12(4):14-25.


From a review of research on health care appointment breaking, the authors find that patient demographic characteristics, psychosocial problems, previous appointment keeping, health beliefs, and situational factors predict no-show behavior. Suggestions are offered for designing the marketing mix to increase patient appointment keeping. Methods for mitigating the negative effects of no-shows on health care providers are described.

Publication types

  • Review

MeSH terms

  • Appointments and Schedules*
  • Attitude to Health
  • Data Collection
  • Demography
  • Health Services / statistics & numerical data*
  • Health Services Research
  • Humans
  • Marketing of Health Services / methods
  • Marketing of Health Services / statistics & numerical data
  • Patient Compliance* / psychology
  • Planning Techniques
  • Reminder Systems
  • Socioeconomic Factors
  • United States