The efficacy of a consumer case management team: 2-year outcomes of a randomized trial

J Ment Health Adm. Spring 1995;22(2):135-46. doi: 10.1007/BF02518754.


This article reports the results of a randomized trial of a team of case managers who are mental health consumers compared to a team of nonconsumer. Using a repeated measures MANOVA design, consumer case managers were found to be as effective as a team of nonconsumer case managers in maintaining the stability of severely mentally disabled clients served over a 2-year period. Implications for the employment of consumers in mental health services and the vocational capacity of persons with mental illness are discussed.

Publication types

  • Clinical Trial
  • Comparative Study
  • Randomized Controlled Trial
  • Research Support, U.S. Gov't, P.H.S.

MeSH terms

  • Administrative Personnel / standards
  • Administrative Personnel / statistics & numerical data
  • Adult
  • Analysis of Variance
  • Assertiveness
  • Community Mental Health Centers / standards*
  • Community Participation / methods*
  • Data Collection
  • Female
  • Humans
  • Male
  • Models, Organizational
  • Outcome Assessment, Health Care / statistics & numerical data*
  • Patient Care Planning / organization & administration*
  • Patient Care Planning / standards
  • Personnel Staffing and Scheduling / organization & administration
  • Program Evaluation / statistics & numerical data
  • United States
  • Workforce