Implementation of total quality management: conventional wisdom versus reality

Hosp Health Serv Adm. 1996 Summer;41(2):143-59.

Abstract

Hospitals nationwide are beginning to implement continuous quality improvement (CQI) (Barsness et al. 1993; Kosta 1992). In large part this is due to the belief that the implementation of CQI will lead to higher quality patient care, improved patient satisfaction, better employee morale, and lower cost service delivery. However, to date there have been few empirical studies of CQI implementation efforts in healthcare (Shortell et al. 1994).

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Chief Executive Officers, Hospital
  • Data Collection
  • Governing Board
  • Health Services Research / methods
  • Hospital Administration / standards*
  • Inservice Training
  • Job Satisfaction
  • Joint Commission on Accreditation of Healthcare Organizations
  • Leadership
  • Management Quality Circles
  • Patient Satisfaction
  • Total Quality Management / methods*
  • Total Quality Management / organization & administration
  • United States