Achieving effective service-contracting results: the process is the key to success

S E Heinbuch

doi:10.1108/09526869610117757

Achieving effective service-contracting results: the process is the key to success

Int J Health Care Qual Assur. 1996;9(3):32-41. doi: 10.1108/09526869610117757.

Author

S E Heinbuch¹

Affiliation

¹ New York University, New York, USA.

PMID: 10158424
DOI: 10.1108/09526869610117757

Abstract

Focuses on the contract process as a source of information for managers seeking to contract more effectively. Draws on the findings of a multiple-case comparative study undertaken to understand service-contracting processes and the factors that influence them. Offers specific ideas for ways to manage contracting processes more effectively. Includes case examples to clarify the points raised.

MeSH terms

Contract Services / economics
Contract Services / legislation & jurisprudence
Contract Services / standards*
Cost-Benefit Analysis
Decision Making, Organizational
Efficiency, Organizational
Evaluation Studies as Topic
Hospital Bed Capacity, 500 and over
Hospital Departments / organization & administration*
Hospitals, Urban / economics
Hospitals, Urban / organization & administration
Hospitals, Urban / standards
Management Audit*
Models, Organizational
New York City
Organizational Objectives
Quality Assurance, Health Care*
Risk Management