Patients focus with an eye on the bottom line: using patients surveys for quality improvement

J H Seibert

Patients focus with an eye on the bottom line: using patients surveys for quality improvement

Caring. 1996 Oct;15(10):26, 29, 31-7.

Author

J H Seibert¹

Affiliation

¹ Advocate Health Care, Park Ridge, IL, USA.

PMID: 10161681

Abstract

Measuring patient satisfaction is one of the best ways to measure quality. Measuring patient satisfaction, however, is not as simple as writing a few questions. Agencies need to consider many factors as they develop questionnaires that will help them determine specific points to improve.

MeSH terms

Home Care Agencies / standards
Home Care Services / standards*
Humans
Patient Education as Topic
Patient Satisfaction*
Patient-Centered Care / standards*
Quality of Health Care / standards*
Surveys and Questionnaires
Total Quality Management
United States