The importance of measuring patient satisfaction

Empl Benefits J. 1997 Mar;22(1):12-5.


Managed care has demonstrated its ability to contain costs. Its emergence as a dominant factor in the health care marketplace has raised concerns about measuring health care quality. As the field of quality assurance is evolving, it is becoming clearer that patient satisfaction surveys should be an integral component of assessing care.

MeSH terms

  • Health Care Surveys
  • Humans
  • Managed Care Programs / economics
  • Managed Care Programs / standards*
  • Patient Satisfaction*
  • Quality Assurance, Health Care / organization & administration*
  • Surveys and Questionnaires
  • United States