Do TQM interventions change management culture? Findings and implications

Qual Manag Health Care. Spring 1998;6(3):1-11. doi: 10.1097/00019514-199806030-00001.

Abstract

This study assesses the impact of TQM/CQI interventions on the culture and performance of top management teams. The findings suggest culture is related to performance but that TQM/CQI interventions are not associated with either performance or culture change. Implications for additional research and for practice are discussed.

MeSH terms

  • Health Services Research
  • Humans
  • Institutional Management Teams / standards*
  • Interprofessional Relations
  • Models, Organizational
  • Organizational Culture*
  • Organizational Innovation
  • Total Quality Management / statistics & numerical data*
  • United States