Patient satisfaction with emergency department triage nursing care: a multicenter study

J Nurs Care Qual. 1999 Aug;13(6):11-24. doi: 10.1097/00001786-199908000-00003.


This descriptive, correlational study examines relationships between (1) individual patient and nurse characteristics and (2) patient satisfaction with triage nursing care, patient satisfaction with the triage nurse, and patient's intention to return to a specific Emergency Department. The convenience sample consisted of Urgent/Delayed patients (N = 378) triaged in an urban academic medical center, a public hospital in a small city, and a Catholic hospital in a small city. Analysis of variance revealed significantly higher levels of patient satisfaction at the academic medical center, whereas higher levels of intent to return were reported by subjects from the Catholic-affiliated hospital. Educational preparation of the triage nurse was identified as a significant predictor of both patient satisfaction with triage nursing care and loyalty to a specific.

Publication types

  • Multicenter Study
  • Research Support, Non-U.S. Gov't

MeSH terms

  • Adult
  • Analysis of Variance
  • Emergency Nursing / standards*
  • Emergency Service, Hospital / standards
  • Female
  • Humans
  • Male
  • Middle Aged
  • Nurse-Patient Relations
  • Patient Satisfaction / statistics & numerical data*
  • Regression Analysis
  • Southeastern United States
  • Triage / standards*
  • United States