Workforce cultural factors in TQM/CQI implementation in hospitals

Health Care Manage Rev. 2000 Summer;25(3):80-93. doi: 10.1097/00004010-200007000-00009.


One of the major obstacles to successful implementation of TQM/CQI in hospitals has been management's failure to consider the workforce cultural situation. This quasi-qualitative study investigates eight workforce cultural factors in seven midwestern hospitals. Results reveal only one of the seven hospitals successfully implementing TQM/CQI.

Publication types

  • Multicenter Study

MeSH terms

  • Employee Performance Appraisal
  • Hospital Administration / methods
  • Hospital Administration / standards*
  • Hospital Costs
  • Humans
  • Inservice Training
  • Midwestern United States
  • Organizational Case Studies
  • Organizational Culture*
  • Organizational Innovation*
  • Personnel Administration, Hospital / standards*
  • Personnel Loyalty
  • Power, Psychological
  • Problem Solving
  • Total Quality Management / methods*