The National Outcomes Management Project: a benchmarking collaborative

J Behav Health Serv Res. 2000 Nov;27(4):431-6. doi: 10.1007/BF02287824.


Traditional evaluation of health care quality usually involves the measurement of the structure, process, and outcome of care. Most quality improvement programs involve a cycle that includes a setting of goals, a measurement of either process or outcomes, and a real-time or retrospective feedback of the results of data measurement. Benchmarking, a well-known efficient business technology, can lead to practice innovations necessary to survive in an environment that has a need for decreasing cost and increasing quality. The purpose of this article is to present a novel use of benchmarking in managed ambulatory behavioral health care and its application in a model collaborative outcome management project at more than 16 sites and nine states in the United States.

Publication types

  • Multicenter Study
  • Review

MeSH terms

  • Ambulatory Care Facilities / organization & administration*
  • Ambulatory Care Facilities / standards
  • Benchmarking*
  • Community Mental Health Services / organization & administration*
  • Community Mental Health Services / standards
  • Humans
  • Managed Care Programs / organization & administration*
  • Managed Care Programs / standards
  • Medical Records
  • Models, Organizational
  • Outcome and Process Assessment, Health Care / methods*
  • Regional Medical Programs / organization & administration
  • Surveys and Questionnaires
  • United States