VA telephone care program gives pharmacists authority to solve zero-refill problem

Clin Resour Manag. 2000 Aug;1(8):120-3, 113.


Running out of refills on a chronic medication is a pain for patient and a burden on the healthcare system. The VA Palo Alto (CA) Health System says its telephone care pharmacy program is a cost-efficient approach to the problem. Program pharmacists can extend prescriptions for chronic medications to last until patients have their next doctor's appointment. Here's how it works.

MeSH terms

  • California
  • Drug Prescriptions*
  • Hospitals, Veterans / organization & administration*
  • Hospitals, Veterans / statistics & numerical data
  • Humans
  • Organizational Policy
  • Patient Care Team
  • Pharmacy Service, Hospital / organization & administration*
  • Pharmacy Service, Hospital / statistics & numerical data
  • Quality Assurance, Health Care
  • Telephone / statistics & numerical data*