A comparison of governance types and patient satisfaction outcomes

J Nurs Adm. 2001 Apr;31(4):196-202. doi: 10.1097/00005110-200104000-00008.

Abstract

Given our dynamic healthcare marketplace, it is imperative to examine the context in which nurses function. A unit level study was conducted to investigate the influence of governance type on organizational culture, nurse work satisfaction, nurse retention, and patient satisfaction. The results of the study will be of value to nurse executives wanting to redesign the context for nursing service to improve outcomes, including nurse and patient satisfaction.

Publication types

  • Comparative Study

MeSH terms

  • Adult
  • Attitude of Health Personnel*
  • Decision Making, Organizational*
  • Female
  • Humans
  • Job Satisfaction*
  • Male
  • Marketing of Health Services
  • Models, Nursing*
  • Nursing Administration Research
  • Nursing Staff, Hospital / organization & administration*
  • Nursing Staff, Hospital / psychology*
  • Nursing, Supervisory / organization & administration*
  • Organizational Culture
  • Outcome and Process Assessment, Health Care / organization & administration*
  • Patient Satisfaction*
  • Pennsylvania
  • Personnel Turnover
  • Surveys and Questionnaires