Question of 'patients' versus 'clients'

J Qual Clin Pract. Mar-Jun 2001;21(1-2):14-5; discussion 16. doi: 10.1046/j.1440-1762.2001.00396.x.


Our study showed that of the 300 consecutive people interviewed at the General Hospital at Port-of-Spain, Trinidad, most persons (80%) preferred to be called 'patients' as opposed to 7% choosing the term 'client' and 6% opting for the term 'customer'. This proves our hypothesis that in the developing world people prefer to maintain the doctor-patient relationship and leave the word 'client' and 'customer' for the businessman.

MeSH terms

  • Adolescent
  • Adult
  • Aged
  • Attitude to Health*
  • Female
  • Hospital-Patient Relations*
  • Hospitals, General*
  • Humans
  • Interviews as Topic
  • Male
  • Middle Aged
  • Patients*
  • Professional-Patient Relations*
  • Terminology as Topic
  • Trinidad and Tobago