Item analysis of the Quebec User Evaluation of Satisfaction with Assistive Technology (QUEST)

Assist Technol. 2000;12(2):96-105. doi: 10.1080/10400435.2000.10132015.


The Quebec User Evaluation of Satisfaction with Assistive Technology (QUEST) is an outcomes assessment tool designed to measure satisfaction with assistive technology in a structured and standardized way. The purpose of this article is to present the results of an analysis of the 24 items comprising QUEST and to explain how a subset of items demonstrating optimal measurement performance was selected. The criteria against which the items were measured were general acceptability, content validity, contribution to internal consistency, test-retest stability, and sensitivity. The items that ranked best in terms of these measurement properties were submitted to factorial analysis in order to complete the item selection. The first series of analyses reduced the item pool approximately by half, and the second series of analyses led to the final selection of 12 items. Factor analysis results suggested a bidimensional structure of satisfaction with assistive technology related to the assistive technology device (eight items) and services (four items). The 12-item revised version that will result from this study should prove to be a reliable and valid instrument for measuring outcomes in the field of assistive technology.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Consumer Behavior / statistics & numerical data*
  • Factor Analysis, Statistical
  • Humans
  • Outcome Assessment, Health Care / methods*
  • Quebec
  • Reproducibility of Results
  • Self-Help Devices*
  • Sensitivity and Specificity
  • Surveys and Questionnaires*