Intercultural communication between patients and health care providers: an exploration of intercultural communication effectiveness, cultural sensitivity, stress, and anxiety

Health Commun. 2001;13(4):449-63. doi: 10.1207/s15327027hc1304_06.


Cultural diversity is becoming increasingly more important in the workplace. This is particularly true in health care organizations facing demographic shifts in the patients served and their families. This study serves to aid the development of intercultural communication training programs for health care providers by examining how cultural sensitivity and effective intercultural communication, besides helping patients, personally benefit health care providers by reducing their stress. Effective intercultural communication and cultural sensitivity were found to be related. Health care providers' levels of intercultural anxiety also were found to correlate with effective intercultural communication.

MeSH terms

  • Clinical Competence
  • Communication Barriers
  • Communication*
  • Cultural Diversity*
  • Humans
  • Organizational Culture*
  • Professional-Patient Relations*
  • Sensitivity Training Groups
  • Stress, Psychological
  • Surveys and Questionnaires
  • United States