Consumer health information seeking on the Internet: the state of the art

Health Educ Res. 2001 Dec;16(6):671-92. doi: 10.1093/her/16.6.671.


Increasingly, consumers engage in health information seeking via the Internet. Taking a communication perspective, this review argues why public health professionals should be concerned about the topic, considers potential benefits, synthesizes quality concerns, identifies criteria for evaluating online health information and critiques the literature. More than 70 000 websites disseminate health information; in excess of 50 million people seek health information online, with likely consequences for the health care system. The Internet offers widespread access to health information, and the advantages of interactivity, information tailoring and anonymity. However, access is inequitable and use is hindered further by navigational challenges due to numerous design features (e.g. disorganization, technical language and lack of permanence). Increasingly, critics question the quality of online health information; limited research indicates that much is inaccurate. Meager information-evaluation skills add to consumers' vulnerability, and reinforce the need for quality standards and widespread criteria for evaluating health information. Extant literature can be characterized as speculative, comprised of basic 'how to' presentations, with little empirical research. Future research needs to address the Internet as part of the larger health communication system and take advantage of incorporating extant communication concepts. Not only should research focus on the 'net-gap' and information quality, it also should address the inherently communicative and transactional quality of Internet use. Both interpersonal and mass communication concepts open avenues for investigation and understanding the influence of the Internet on health beliefs and behaviors, health care, medical outcomes, and the health care system.

Publication types

  • Review

MeSH terms

  • Attitude to Computers
  • Community Participation / methods*
  • Computer Literacy
  • Computer-Assisted Instruction / methods
  • Computer-Assisted Instruction / standards
  • Education, Distance
  • Female
  • Forecasting
  • Health Education / methods*
  • Humans
  • Information Services / standards
  • Information Services / statistics & numerical data
  • Information Services / trends
  • Information Storage and Retrieval / statistics & numerical data*
  • Internet / standards
  • Internet / statistics & numerical data*
  • Internet / trends
  • Male
  • Medical Informatics / standards*
  • Medical Informatics / trends
  • Professional-Patient Relations
  • Quality Assurance, Health Care / methods
  • Quality of Health Care / standards
  • United States