The role of the certified diabetes educator in telephone counseling

Diabetes Educ. May-Jun 2001;27(3):377-86. doi: 10.1177/014572170102700307.


Purpose: This paper describes a telephone-based, outcomes-focused approach to diabetes education provided by certified diabetes educators (CDEs).

Methods: Random chart audits were conducted to evaluate the scope of practice and effectiveness of telephone-based interventions provided by CDEs to people with diabetes. Four case studies and a sample prevention case are used to illustrate the role of telephone-based CDEs in providing diabetes education.

Results: Counseling provided by CDEs helped to identify potential barriers and strategies for making lifestyle behavioral changes.

Conclusions: Telephone-based counseling is a brief, effective, ongoing intervention that gives patients with diabetes immediate access to CDEs who provide education to support lifestyle behavioral changes.

MeSH terms

  • Allied Health Personnel / standards*
  • Certification
  • Counseling*
  • Diabetes Mellitus / rehabilitation*
  • Eating
  • Exercise
  • Humans
  • Patient Education as Topic / methods
  • Quality Assurance, Health Care
  • Telephone
  • United States