Implementation and evaluation of a lipid screening program in a large chain pharmacy

J Am Pharm Assoc (Wash). 2002 May-Jun;42(3):413-9. doi: 10.1331/108658002763316833.

Abstract

Objective: To evaluate the implementation of a lipid testing service across an entire market of a large chain pharmacy.

Design: Observational study using a validated satisfaction scale.

Setting: Nine Osco Drug pharmacies in Des Moines, Iowa.

Main outcome measures: Number of patients choosing to participate in a fee-for-service lipid screening program, type of test chosen, effects of marketing on service volume, and patient satisfaction.

Results: A total of 159 screenings were performed in the 9 pharmacies. The majority of patients (79.7%) chose the more expensive fasting lipid profile, and service volume seemed to correspond to the number and intensity of marketing efforts. There was a trend toward increased patient satisfaction with the services represented by the Managing Therapy and Friendly Explanation dimensions addressed in the survey.

Conclusion: Patients were willing to pay out-of-pocket for lipid screening. More efforts need to be devoted to marketing this service to create value for the customer and to establish it as a viable component of pharmacy business.

Publication types

  • Evaluation Study
  • Research Support, Non-U.S. Gov't

MeSH terms

  • Humans
  • Lipids / blood*
  • Marketing of Health Services
  • Mass Screening / methods*
  • Patient Satisfaction

Substances

  • Lipids