The widespread use of 'kangaroo care' is yet to be realized despite strong evidence to suggest that this method of preterm care is safe, effective and affordable. We need to understand users' perception of this method of care. We studied, through focus group discussions, caregivers' experiences and perceptions of this method in a tertiary level hospital of a developing country. We conclude that, in this hospital, caregivers preferred kangaroo care to conventional methods. Communities' awareness of this method of care and its advantages must be improved.