Staff burnout and patient satisfaction: evidence of relationships at the care unit level

J Occup Health Psychol. 2002 Jul;7(3):235-41.

Abstract

Research on burnout has thus far focused primarily on the individual; however, in work environments in which teamwork is emphasized, it seems plausible that a meaningful group-level burnout construct could emerge. This theory was tested by examining burnout in psychosocial rehabilitation teams and its effects on patient satisfaction. Three hundred thirty-three staff from 31 behavioral health teams completed the Maslach Burnout Inventory; 405 of the clients they served completed the Consumer Satisfaction Scale. Multilevel analyses (hierarchical linear modeling) confirmed the existence of a meaningful team-level burnout construct. Team-level analyses revealed significant relationships between team burnout and patient satisfaction.

MeSH terms

  • Burnout, Professional*
  • Employment
  • Female
  • Health Services Research
  • Hospital Units*
  • Hospital-Patient Relations
  • Humans
  • Male
  • Midwestern United States
  • Patient Care Team*
  • Patient Satisfaction*
  • Personnel, Hospital / psychology*
  • Professional-Patient Relations*
  • Rehabilitation*
  • Workforce