How physicians experience patient consultations at an orthopaedic out-patient clinic: a qualitative study

Patient Educ Couns. 2002 Jun;47(2):127-35. doi: 10.1016/s0738-3991(01)00184-7.


The aim of this study is to describe physicians' experiences in their encounters with patients by allowing the physicians to observe and comment on their own video-recorded medical consultations. Eighteen orthopaedic surgeons took part in the study; they were informed that we were interested in studying what actually takes place during a consultation, the quality of communication between doctor and patient, and how the physicians themselves experience the consultation. Each time the physician wished to make a comment, the video film was stopped and the comments were taped on audiocassette. The results showed that when the physicians watched the video-recorded consultations they commented spontaneously on issues regarding, among others: (1) how they try to adapt their communication to the patient's situation; (2) the need to explain things to the patient; (3) perceptions of working under unfavourable conditions; (4) difficulties in helping certain patients.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Adult
  • Ambulatory Care
  • Attitude of Health Personnel
  • Communication*
  • Female
  • Humans
  • Male
  • Middle Aged
  • Orthopedics*
  • Physician-Patient Relations*
  • Referral and Consultation
  • Videotape Recording