Telephone clinic improves quality of follow-up care for chronic bowel disease

Nurs Times. 2002;98(31):36-8.


The unpredictable course of inflammatory bowel disease means that many patients are in remission when they are scheduled to attend a follow-up appointment. They often face long, unnecessary waits in congested outpatient departments when they require only verbal intervention. This article describes a year-long pilot study by a team of nurses and a consultant which involved offering telephone support to IBD patients. The service reduced unnecessary follow-up, provided rapid help during periods of relapse and promoted individualised care.

Publication types

  • Evaluation Study

MeSH terms

  • Disease Progression
  • Humans
  • Inflammatory Bowel Diseases / nursing*
  • Nursing Care / standards*
  • Outpatients
  • Patient Care Planning
  • Patient Education as Topic
  • Pilot Projects
  • Recurrence
  • Telephone*