Client satisfaction. Operations research activities and results

QA Brief. 1998 Jun;7(1):7-10.


PIP: Operations research (OR) is a major component of the Quality Assurance Project's (QAP) strategy for improving the quality of health care delivery worldwide. QAP's Operations Research Program aims to improve the feasibility, utility, and cost-effectiveness of quality assurance strategies in developing countries. QAP and its field partners work to maximize the utility of each field study's findings. As such, the project hopes to disseminate information on all aspects of important OR projects, from the initial design to implementation and results. Over the course of the project, QAP's staff and their partners will develop studies in 16 technical areas. One key area of interest is the study of client satisfaction with health care delivery. The project currently has two major studies on client satisfaction underway in Niger and Peru. Phase one results from the Niger research and QAP and the Max Salud Institute in Peru are discussed.

MeSH terms

  • Africa
  • Africa South of the Sahara
  • Africa, Northern
  • Africa, Western
  • Americas
  • Behavior
  • Delivery of Health Care*
  • Developing Countries*
  • Health
  • Health Planning
  • Health Services Research*
  • Latin America
  • Niger
  • Operations Research*
  • Organization and Administration
  • Patients*
  • Personal Satisfaction*
  • Peru
  • Program Evaluation
  • Psychology
  • Quality of Health Care*
  • South America