NHS Direct and nurses--opportunity or monotony?

Int J Nurs Stud. 2002 Nov;39(8):857-66. doi: 10.1016/s0020-7489(02)00025-1.


NHS Direct, the 24-hour telephone helpline providing information and advice about health problems, is available throughout England and Wales. It was envisaged as a nurse-led service presenting a new opportunity for the nursing profession. Free text comments from a postal survey of NHS Direct nurses revealed that a large proportion of nurses were happy with working in NHS Direct, and that it presented some nurses with the opportunity of a new and challenging role. However, a minority found the work monotonous and felt that NHS Direct is likely to face the challenge of staff retention.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Career Choice
  • Counseling
  • Hotlines*
  • Humans
  • Job Satisfaction*
  • Nurse's Role
  • Nursing / methods*
  • Specialties, Nursing
  • State Medicine
  • Surveys and Questionnaires
  • Triage / methods