Psychometric instrument evaluation: the pediatric family satisfaction questionnaire

Pediatr Nurs. Sep-Oct 2002;28(5):475-82.


Purpose: The purpose of this study was to evaluate parental satisfaction with hospital care in general pediatric units. A search for a valid parental satisfaction instrument resulted in the selection of the Pediatric Family Satisfaction Questionnaire (PFSQ) (Budreau & Chase, 1994). This paper will report on the psychometric testing of the PFSQ.

Methods: The data were retrieved from several years of patient satisfaction surveys collected at a large Midwest hospital and clinics. The SPSS statistical software was used to test the reliability and construct validity of the PFSQ.

Results: Alpha for the total instrument was .83, based on 327 cases and 35 items. Factor analysis indicated two main factors, nursing care and medical care, with a total of 30 items.

Conclusion: The PFSQ is considered a promising instrument for evaluating parental satisfaction in general, inpatient pediatric units. urther development of the instrument is suggested.

MeSH terms

  • Consumer Behavior*
  • Evaluation Studies as Topic
  • Family*
  • Humans
  • Pediatrics*
  • Psychometrics
  • Quality of Health Care*
  • Surveys and Questionnaires