"The worst journey of our lives": parents' experiences of a specialised paediatric retrieval service

Intensive Crit Care Nurs. 2003 Apr;19(2):103-8. doi: 10.1016/s0964-3397(03)00022-3.


In this retrospective study, a sample of 233 parents were surveyed, by means of a postal questionnaire, about their experience of a specialised paediatric retrieval service (median time interval after child's retrieval=10 months). Although all parents were routinely provided with written information about the retrieval service, only 46% remember receiving it. Also, although generally high, satisfaction ratings relating to the period of the child's transit were significantly lower (P<0.005) than those relating to the other stages of the transfer. Two main reasons were given by parents for their dissatisfaction: distress at being separated from their critically ill child and logistic problems locating and parking at the new hospital. Implications for future service provision are considered.

MeSH terms

  • Child
  • Consumer Behavior / statistics & numerical data*
  • Humans
  • Intensive Care Units, Pediatric*
  • London
  • Parents / psychology*
  • Retrospective Studies
  • Statistics, Nonparametric
  • Transportation of Patients / standards*