Evaluating clients' perceptions of the quality of head injury rehabilitation services: development and validation of a questionnaire

Brain Inj. 2003 Jul;17(7):575-87. doi: 10.1080/0269905031000088568.


Objective: The objective of this research was to develop a tool to assess clients' perception of the quality of head injury rehabilitation services.

Methods and results: A questionnaire PQRS-Montreal 1.0 was developed in Montreal, Quebec using a standardized methodology that incorporated a new technique to reach consensus regarding the tool's contents. Five dimensions of care (i.e. ecological approach, client-centred approach, accessibility, quality of the service providers and continuity) and their corresponding standards were identified as pertinent to include in the tool and were subsequently validated by experts. A phase of item generation followed that led to the development of an 87-item prototype of the questionnaire. The questionnaire is to be administered during an interview and employs a 5-point rating scale.

Discussion and conclusion: The implications for the use of PQRS-Montreal 1.0 in the accreditation process of head injury rehabilitation services are discussed, as well as plans for future quantitative research in the development of the tool.

Publication types

  • Research Support, Non-U.S. Gov't
  • Validation Study

MeSH terms

  • Continuity of Patient Care / standards
  • Craniocerebral Trauma / psychology*
  • Craniocerebral Trauma / rehabilitation
  • Health Services Accessibility / standards
  • Humans
  • Patient Care Team
  • Patient Satisfaction*
  • Patient-Centered Care / methods
  • Professional Competence
  • Quality of Health Care / standards*
  • Reproducibility of Results
  • Surveys and Questionnaires*
  • Triage