The purpose of this research was to examine the effect of a patient teaching protocol related to hypertension on patient and staff satisfaction in a rural community healthcare clinic. The rationale for this study was based on the positive relationship between staff and patient satisfaction highlighted in the literature. The literature also indicates that the implementation of a protocol can increase both patient and staff satisfaction. This study reinforces the positive relationship between patient and staff satisfaction in a rural setting. It also suggests a protocol may enhance patient and staff satisfaction.