Likelihood of change: a study assessing surgeon use of multisource feedback data

Teach Learn Med. 2003 Summer;15(3):168-74. doi: 10.1207/S15328015TLM1503_04.


Background: Multisource feedback, using questionnaire-based data from patients, coworkers, and medical colleagues, is designed to provide broad-based information about clinical performance to facilitate change.

Purpose: To determine and explain the likelihood that surgeons would implement change following receipt of performance data.

Methods: Surgeons were surveyed to determine the likelihood they would make changes based on specific feedback about their clinical practices.

Results: One hundred fifty-three surgeons (76.5%) responded to the follow-up survey. There was little correlation between performance ratings provided by self or medical colleagues and the likelihood of change. A linear regression analysis indicated that 19.2% of the variance in likelihood to change could be explained by age, time spent reviewing feedback, the gap between self- and other ratings, and surgical specialty.

Conclusion: Surgeons made few changes in practice in response to feedback data. Attention needs to be paid to methods that might increase surgeon use of performance data

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Alberta
  • Appointments and Schedules
  • Behavior*
  • Cooperative Behavior
  • Feedback*
  • Female
  • Guidelines as Topic
  • Health Care Surveys*
  • Humans
  • Interdisciplinary Communication
  • Male
  • Patient Education as Topic
  • Physician-Patient Relations
  • Probability
  • Prospective Studies
  • Specialties, Surgical / standards*
  • Surveys and Questionnaires
  • Task Performance and Analysis