Barriers to reframing surprise as "opportunity" in health care: a commentary on McDaniel, et al

Health Care Manage Rev. 2003 Jul-Sep;28(3):284-8; discussion 289-90. doi: 10.1097/00004010-200307000-00010.


Reframing surprise as an opportunity rather than as a threat can be facilitated when we recognize that efforts to deny, control, and prevent uncertainty operate as barriers to reframing. Removing the barriers requires trust and risk-taking among key stakeholders, especially among patients, physicians, and health care organizations.

Publication types

  • Comment

MeSH terms

  • Creativity*
  • Health Services Administration*
  • Organizational Innovation*
  • Risk-Taking
  • Systems Theory
  • Uncertainty