Trust in management as a buffer of the relationships between overload and strain

J Occup Health Psychol. 2003 Oct;8(4):306-15. doi: 10.1037/1076-8998.8.4.306.


This study examined the role of trust in management as a moderating factor in work overload's impact on personal strain (i.e., burnout, psychological strain, and work's interference with family). Participants were 94 employees of an accounting firm responding to a survey. The results were supportive of all study propositions. Both work overload and trust in management had the expected negative and positive main effects on the outcomes variables, respectively. The impact of work overload on the outcome variables was moderated by employees' trust in management. The significance of these results and areas of future research are discussed.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Adult
  • Burnout, Professional*
  • Data Collection
  • Female
  • Humans
  • Interpersonal Relations
  • Male
  • Middle Aged
  • Personnel Management*
  • Stress, Psychological*
  • Trust*
  • Workload*