Medical outpatients: changes that can benefit patients

Clin Med (Lond). 2004 Jan-Feb;4(1):45-9. doi: 10.7861/clinmedicine.4-1-45.


This article reviews the current literature relating to medical outpatient services. It has been produced as part of the RCP/NHS Confederation working party on outpatients departments. The article deals with surveys of patient views on outpatients, suggested ways of improving the service, and how best to accommodate teaching in this setting. An RCP booklet, 'How user friendly is your outpatient department?', has also been produced and is available from the college.

Publication types

  • Review

MeSH terms

  • Ambulatory Care / organization & administration*
  • Appointments and Schedules
  • Humans
  • Organizational Innovation
  • Outpatient Clinics, Hospital / organization & administration*
  • Patient Compliance
  • Patient Satisfaction
  • Quality Assurance, Health Care / organization & administration*
  • Time Management
  • Waiting Lists