Reduced telephone tag results in 60% fewer patient complaints, more efficiency

Perform Improv Advis. 2004 Jan;8(1):8-11, 1.

Abstract

If you are seeking to improve the performance of your health care organization, you don't have to look any farther than the plastic box sitting on your desk with all the buttons--the telephone. Improving the flow of patient calls through your organization can dramatically boost efficiency, lower labor costs, and increase both patient and staff satisfaction.

MeSH terms

  • Efficiency, Organizational*
  • Humans
  • Massachusetts
  • Patient Satisfaction*
  • Physician-Patient Relations*
  • Practice Management, Medical / organization & administration*
  • Telephone*