Patient satisfaction with care in the emergency department

J Adv Nurs. 1992 Aug;17(8):959-64. doi: 10.1111/j.1365-2648.1992.tb02024.x.


This paper looks at the patient satisfaction levels with care in an emergency department (ED) setting. Specific aspects of nursing care, information given to patients, auxiliary personnel and ED environment are examined in the light of the current literature on the subject. Recommendations for practice are provided to assist the nurse and administrator in updating their accountability to the ED patient.

MeSH terms

  • Canada
  • Emergency Nursing / standards*
  • Emergency Service, Hospital / standards
  • Family / psychology
  • Health Facility Environment / standards
  • Humans
  • Nursing Evaluation Research
  • Patient Satisfaction*
  • Surveys and Questionnaires
  • Triage / standards