Development and testing of patient satisfaction measure for inpatient psychiatry care

J Nurs Care Qual. Apr-Jun 2004;19(2):137-48. doi: 10.1097/00001786-200404000-00011.


Patient satisfaction is one of the most important indicators for service excellence. Investigations have been done with population-specific patient satisfaction tools for psychiatric patients; however, there are few published measures for evaluating inpatient care. We developed and tested a 15-item instrument to evaluate the interdisciplinary care model and therapeutic interventions. Results demonstrated reliability and validity of the tool.

Publication types

  • Validation Study

MeSH terms

  • Adolescent
  • Adult
  • Aged
  • Analysis of Variance
  • Female
  • Health Care Surveys*
  • Humans
  • Inpatients / psychology*
  • Male
  • Mental Disorders / psychology
  • Mental Disorders / therapy
  • Middle Aged
  • Models, Organizational
  • Patient Care Team / organization & administration
  • Patient Satisfaction*
  • Pennsylvania
  • Psychiatric Department, Hospital / standards*
  • Psychometrics
  • Quality Indicators, Health Care
  • Quality of Health Care / standards*
  • Surveys and Questionnaires / standards*