Citizenship behavior at the team level of analysis: the effects of team leadership, team commitment, perceived team support, and team size

J Soc Psychol. 2004 Jun;144(3):293-310. doi: 10.3200/SOCP.144.3.293-310.


The authors investigated citizenship behavior at the team level of analysis by examining 71 change management teams, teams that are responsible for implementing organizational change. The authors collected data at an automotive-industry firm in the mid-Atlantic United States using a questionnaire methodology and an examination of company records. Team leader behavior, team commitment, and perceived team support all had large effects on team citizenship behavior, whereas team size had a small-to-negligible effect.

MeSH terms

  • Analysis of Variance
  • Female
  • Group Processes*
  • Humans
  • Institutional Management Teams*
  • Leadership*
  • Male
  • Mid-Atlantic Region
  • Middle Aged
  • Organizational Culture
  • Psychology, Industrial
  • Social Behavior*