The evolution of complaint management in the Hong Kong Hospital Authority. Part 1: Complaints management--a tool for system change?
Hong Kong Med J
.
2004 Aug;10(4):290-2.
Authors
K M Choy
1
,
A Lau
,
E Li
,
F Lai
,
W M Ko
Affiliation
1
Hospital Authority, Argyle Street, Kowloon, Hong Kong.
PMID:
15299178
No abstract available
MeSH terms
Consumer Behavior
Hong Kong
Hospital Administration*
Hospital-Patient Relations*
Hospitals, Public / organization & administration*
Humans
Quality of Health Care