Patient-centered care and breast cancer survivors' satisfaction with information

Patient Educ Couns. 2005 Jun;57(3):342-9. doi: 10.1016/j.pec.2004.09.009.


Satisfaction with information is an important patient outcome and may be related to the physician's ability to elicit the patients' concerns, to consider the patients' psychosocial needs, and to involve patients in treatment decision making; these communication techniques have been described under the umbrella of "patient-centered." The aim of this study was to examine the relationship between patient-centered care and satisfaction with information among women with a history of breast cancer. We administered a questionnaire to 182 women who had completed treatment for breast cancer. Our findings suggest that, while breast cancer survivors are highly satisfied with information related to treatment, they are less satisfied with information related to the long-term physical, psychological, and social sequelae of the disease and its treatments. In multivariate analysis, patients' perception of patient-centered behaviors was strongly associated with patients' satisfaction with information. These results provide support for the theory that patient satisfaction is improved when physicians incorporate patient-centered behaviors into their care.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Aftercare
  • Aged
  • Analysis of Variance
  • Breast Neoplasms / diagnosis
  • Breast Neoplasms / psychology*
  • Breast Neoplasms / therapy
  • Clinical Competence / standards
  • Communication
  • Decision Making
  • Female
  • Follow-Up Studies
  • Health Services Needs and Demand
  • Holistic Health
  • Humans
  • Linear Models
  • Middle Aged
  • New York
  • Patient Education as Topic / standards*
  • Patient Satisfaction*
  • Patient-Centered Care / standards*
  • Physician-Patient Relations
  • Socioeconomic Factors
  • Statistics, Nonparametric
  • Surveys and Questionnaires
  • Survivors / psychology*
  • Women* / education
  • Women* / psychology