A psychometric analysis of the patient satisfaction with nursing care quality questionnaire: an actionable approach to measuring patient satisfaction

J Nurs Care Qual. 2005 Jul-Sep;20(3):220-30. doi: 10.1097/00001786-200507000-00006.


Patient satisfaction with nursing care quality is an important indicator of the quality of care provided in hospitals. This study tested a newly developed patient-centered measure of patient satisfaction with nursing care quality within a random sample of 14 hospitals in Ontario, Canada. Results of this study revealed that the newly developed instrument had excellent psychometric properties. Total scores on satisfaction with nursing care were strongly related to overall satisfaction with the quality of care received during hospitalization. The results of this study yielded actionable, patient-focused results that can be used by managers to address areas requiring improvement.

Publication types

  • Research Support, Non-U.S. Gov't
  • Validation Study

MeSH terms

  • Adult
  • Age Factors
  • Aged
  • Analysis of Variance
  • Factor Analysis, Statistical
  • Female
  • Hospital Bed Capacity
  • Hospitals / classification
  • Hospitals / standards*
  • Hospitals / statistics & numerical data
  • Humans
  • Length of Stay / statistics & numerical data
  • Male
  • Middle Aged
  • Nursing Care / psychology
  • Nursing Care / standards*
  • Nursing Evaluation Research
  • Ontario
  • Patient Satisfaction*
  • Patient-Centered Care / standards
  • Psychometrics
  • Quality Indicators, Health Care
  • Quality of Health Care* / standards
  • Sensitivity and Specificity
  • Surveys and Questionnaires / standards*