The urgency of care need and patient satisfaction at a hospital emergency department

Health Care Manage Rev. 1992 Spring;17(2):71-5. doi: 10.1097/00004010-199201720-00008.


Satisfaction with the treatment and service at a hospital emergency department (ED) in a Swedish suburban area was generally high according to a questionnaire carried out among 758 patients with a 75 percent response rate. Satisfaction with the ED, however, was significantly lower among patients who were triaged nonurgent than among the immediate and urgent triage patients. This was especially true for younger patients.

MeSH terms

  • Aged
  • Aged, 80 and over
  • Emergencies
  • Emergency Service, Hospital / standards*
  • Emergency Service, Hospital / statistics & numerical data
  • Family Practice / standards
  • Health Services Research
  • Hospital Bed Capacity, 500 and over
  • Hospitals, University / standards
  • Hospitals, University / statistics & numerical data
  • Humans
  • Patient Satisfaction / statistics & numerical data*
  • Surveys and Questionnaires
  • Sweden
  • Triage / standards