NQF endorses HCAHPS patient perception survey

Healthcare Benchmarks Qual Improv. 2005 Jul;12(7):82-3.


Communication one of the key considerations in majority of care domains. National Quality Forum steering committee reinstates two questions dealing with courtesy and respect. Quality managers should use poor scores to identify opportunities for improvement.

MeSH terms

  • Health Care Surveys
  • Hospital-Patient Relations*
  • Hospitals / standards*
  • Humans
  • Organizations, Nonprofit
  • Patient Satisfaction*
  • Quality Assurance, Health Care*
  • United States