Abstract
Three benefits of Open Access scheduling are tested pre- and postimplementation. Open Access improved operational efficiency, decreased number of days between appointment scheduling and being seen by a physician, and allowed more patients to see their primary care physician. Finally, results indicated that there was no significant difference in patient satisfaction.
MeSH terms
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Appointments and Schedules*
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Efficiency, Organizational / statistics & numerical data*
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Health Maintenance Organizations / organization & administration
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Health Services Accessibility / organization & administration*
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Health Services Research
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Humans
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Mid-Atlantic Region
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Patient Satisfaction / statistics & numerical data*
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Pediatrics / organization & administration
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Primary Health Care / organization & administration*
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Time Management
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Waiting Lists