A pre-post comparison of service operational efficiency and patient satisfaction under open access scheduling

Health Care Manage Rev. 2005 Jul-Sep;30(3):220-8. doi: 10.1097/00004010-200507000-00006.


Three benefits of Open Access scheduling are tested pre- and postimplementation. Open Access improved operational efficiency, decreased number of days between appointment scheduling and being seen by a physician, and allowed more patients to see their primary care physician. Finally, results indicated that there was no significant difference in patient satisfaction.

MeSH terms

  • Appointments and Schedules*
  • Efficiency, Organizational / statistics & numerical data*
  • Health Maintenance Organizations / organization & administration
  • Health Services Accessibility / organization & administration*
  • Health Services Research
  • Humans
  • Mid-Atlantic Region
  • Patient Satisfaction / statistics & numerical data*
  • Pediatrics / organization & administration
  • Primary Health Care / organization & administration*
  • Time Management
  • Waiting Lists