Effective health care delivery systems rely heavily on high degrees of skill in professionalism and communication. These skills are essential to all of the missions of a successful radiology department. Until recently, there was a lack of emphasis on the importance of these issues and a lack of efforts in setting expectations and measuring performance. Herein the authors describe the components of a program implemented to promote professionalism and effective communication in their radiology department.
Copyright RSNA, 2006.