Determinants of priorities and satisfaction in pediatric care

Pediatr Nurs. Jul-Aug 2006;32(4):333-40, 348.

Abstract

Aims: To investigate determinants of parents' priorities and satisfaction in relation to pediatric inpatient care and to examine the relationship between fulfillment of expectations and satisfaction.

Methods: The study took place in a pediatric acute care inpatient department with 300 parents of children admitted consecutively. Data were collected by means of two self-administered questionnaires. Parents completed one questionnaire immediately after their child's admission and the second after hospital discharge.

Results: Having confidence in the doctors, getting answers to questions about care and treatment, and being satisfied with the nurses' and doctors' behavior, were found to be determinants of having a satisfaction score above average. Waiting time was a relatively weak determinant of being satisfied in general, although a short waiting time was one of the items given the highest priority score.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Adolescent
  • Child
  • Child, Hospitalized
  • Child, Preschool
  • Consumer Behavior*
  • Denmark
  • Female
  • Hospitalization*
  • Humans
  • Infant
  • Infant, Newborn
  • Logistic Models
  • Male
  • Multivariate Analysis
  • Parents*
  • Pediatric Nursing*
  • Pediatrics*
  • Professional-Family Relations