Objectives: This case study examines the uses, perceived advantages and disadvantages, and expectations of videophone communication by a nursing home resident and a geographically distant family member.
Methods: Interviews were conducted with these participants, one in person and one by phone.
Results: Themes identified suggest that, with the added visual component, there are additional uses and psychosocial benefits of videophone communication when compared to the telephone for both nursing home residents and family members.
Conclusion: The study suggests that the use of the technology is not only feasible in an institutional setting but also beneficial. Further research with larger groups is supported.