Telephone consultations in secondary care

Respir Med. 2007 Aug;101(8):1665-9. doi: 10.1016/j.rmed.2007.03.003. Epub 2007 Apr 19.


Objective: To determine the role of telephone consultations in respiratory medicine.

Design: An observational study.

Setting: Respiratory outpatients department in an inner London teaching hospital.

Participants: Five-hundred sequential patients attending three different outpatient respiratory clinics.

Intervention: Substitution of the next intended consultation with a telephone consultation.

Outcome measures: Proportion of patients suitable for telephone consultation, their availability when telephoned, length of consultation and patient satisfaction.

Conclusions: Telephone consultations are an effective alternative to traditional consultations in a third of respiratory patients attending for hospital follow-up. This style of consultation allows the option of not attending the hospital for a consultation and 23.9% had their consultation at their place of work.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Appointments and Schedules*
  • Health Services Accessibility / organization & administration*
  • Health Services Research
  • Humans
  • Outpatient Clinics, Hospital / organization & administration*
  • Patient Acceptance of Health Care
  • Patient Satisfaction
  • Remote Consultation*
  • Respiratory Tract Diseases / diagnosis
  • Respiratory Tract Diseases / psychology*
  • Respiratory Tract Diseases / therapy
  • Surveys and Questionnaires
  • Telephone*
  • Time Factors