'PIT' more than triples ED's satisfaction rates

ED Manag. 2007 Sep;19(9):101-2.

Abstract

One ED boosted its patient satisfaction rate from the 30th percentile to the 96th percentile, just by placing a physician in triage. Here are some tips for implementing this process, which also will have a significant impact on your bottom line. Create a triage team that includes a physician, nurses, and an ED tech. Perform quick registration. Order tests while patient is still in triage. If your ED has a fast-track area, send low-acuity patients there to be seen by a physician or PA.

MeSH terms

  • Efficiency, Organizational
  • Emergency Service, Hospital*
  • Length of Stay
  • Ohio
  • Organizational Case Studies
  • Patient Satisfaction*
  • Physician's Role*
  • Triage / organization & administration*